- What counts as an item?
- Each fixed-price piece on the laundry menu, such as a shirt, trouser, hoodie or bedsheet, counts as one item. It is washed and ironed, with starch the way you like it and basic stain removal. Items with a From price, like suits and occasion gowns, are inspected and charged separately.
- Are duvets and stubborn stains included?
- Each plan includes a number of duvets a month, of any size, which do not use up your items. Higher plans also include deep stain treatments for oil, ink, rust or old stains. Add a Deep Stain Treatment for each stained piece when you book.
- What if I go over my allowance?
- Extra items, duvets or stain treatments are charged at the normal menu price on that order. Nothing is charged automatically.
- Do unused items roll over?
- No. Your items, duvets and stain treatments reset each month when the plan renews.
- Can I pause or cancel?
- You can pause for one month once a year, and cancel any time from your dashboard. A cancelled plan keeps working until the end of the month you paid for.
- How do I pay?
- Paystack charges your card once a month on the day you started. If a payment fails you have seven days to update your card.
